Rubynet (Pty) Ltd is committed to protecting personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). We respect the right to privacy of all individuals whose personal information we process and take our responsibilities under POPIA seriously.
Rubynet (Pty) Ltd
Registration number: 2026/345895/07
Registered office and postal address: 4 Flack Place, Durban North, KwaZulu-Natal, 4051, South Africa
When you use RubyFICA to process personal information about your own clients, you are the “responsible party” for that information and Rubynet acts as your “operator”, processing it only on your documented instructions and for the purpose of providing the service. We process such information under a written operator agreement and in accordance with section 21 of POPIA, maintain the security measures required by section 19, and will assist you as far as reasonably possible with data-subject requests and with any security compromise. We will not engage a sub-operator to process this information without your authorisation.
We process personal information only for the purpose of assisting property practitioners with their FICA compliance obligations under the Financial Intelligence Centre Act 38 of 2001. We do not use personal information for marketing, profiling, or any purpose unrelated to FICA compliance.
Most personal information we process for FICA customer due diligence, screening and record-keeping is processed because it is necessary to comply with an obligation imposed by law — in particular the Financial Intelligence Centre Act 38 of 2001 — as contemplated in section 11(1)(c) of POPIA. This processing is mandatory and is not based on consent; it cannot be stopped by withdrawing consent, because the law requires it. We rely on consent only for processing that is genuinely optional, such as marketing communications, which you may withdraw at any time.
Sanctions, PEP and adverse-media screening, and any AI-assisted risk indicators produced by RubyFICA, are decision-support tools only. They do not, on their own, make any decision about a data subject. The property practitioner using RubyFICA reviews the results and makes the final compliance decision. Data subjects have the rights set out in section 71 of POPIA in relation to automated decision-making.
We implement appropriate technical and organisational measures to protect personal information against unauthorised access, loss, destruction, or damage. These include encryption, access controls, antivirus scanning, audit logging, and regular backups. Our full security practices are described in our Privacy Policy.
If there are reasonable grounds to believe that personal information has been accessed or acquired by an unauthorised person, we will notify the Information Regulator and the affected data subjects as soon as reasonably possible after becoming aware of the compromise, as required by section 22 of POPIA, unless a public body responsible for criminal matters directs otherwise. Notifications to affected data subjects will be in writing and will describe, as far as known, the compromise and the steps they can take to protect themselves.
Individuals whose personal information we process have the right to access, correct, and (subject to FICA retention requirements) delete their personal information, to object on reasonable grounds to processing, to withdraw consent where processing is based on consent, and to lodge a complaint with the Information Regulator. Requests should be directed to the Information Officer below.
Reinhardt Roberts
Email: [email protected]
Rubynet (Pty) Ltd (Registration Number: 2026/345895/07)
4 Flack Place, Durban North, KwaZulu-Natal, 4051, South Africa
Reinhardt Roberts is the registered Information Officer of Rubynet (Pty) Ltd, registered with the Information Regulator (South Africa) on 21 June 2026 under registration number 2026-033955. This registration can be verified on the Regulator's eServices Portal at https://eservices.inforegulator.org.za.
If you believe your personal information has been processed in violation of POPIA, you may lodge a complaint with the Information Regulator:
The Information Regulator (South Africa)
JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
P.O. Box 31533, Braamfontein, 2017
Telephone: 010 023 5200
Toll-free: 080 001 7160
General enquiries: [email protected]
POPIA complaints: [email protected]
PAIA complaints: [email protected]
Website: inforegulator.org.za
For full details on how we collect, use, and protect personal information, please read our Privacy Policy.