PAIA Manual

1. Company Details

Name: Rubynet (Pty) Ltd
Registration Number: 2026/345895/07
Head of Private Body: Ray Roberts (Managing Director)
Email: [email protected]
Postal Address: Durban, KwaZulu-Natal, South Africa

2. Description of Business

Rubynet (Pty) Ltd is a software development company specialising in property technology and compliance solutions. Our products include RubyFICA (digital FICA compliance), PropSpec (property inspections), Rubyprop (property management), and Ruby Social Hub (social media management for real estate).

3. Guide on How to Use PAIA (Section 10)

The South African Human Rights Commission (SAHRC) has compiled a guide on how to use the Promotion of Access to Information Act. This guide is available from:

South African Human Rights Commission
Website: www.sahrc.org.za
Phone: 011 877 3600

4. Records Available Without Request

The following categories of records are freely available on our website without the need for a PAIA request:

• Product information and feature descriptions
• Pricing and subscription plans
• Terms of Service, Privacy Policy, and POPIA Statement
• General contact information

5. Records Available on Request

Subject to the grounds for refusal set out in this manual, the following categories of records may be available on request:

• Personal information held about the requester (subject to FICA retention requirements under the FIC Act)
• FICA submission records where the requester is the data subject
• Screening results pertaining to the requester

Note: FICA records are subject to a mandatory 5-year retention period under the Financial Intelligence Centre Act. Records cannot be deleted during this period even upon request.

6. Request Procedure

To request access to records, submit a written request to the Information Officer including:

1. Your full name and contact details
2. Proof of identity (copy of ID or passport)
3. A clear description of the records you are requesting
4. The form of access you prefer (inspection, copies, electronic)
5. If requesting on behalf of another person, proof of authorisation

Send requests to: [email protected]

7. Fees

Fees for access to records are as prescribed in the PAIA Regulations (Government Gazette No. 187 of 15 February 2002, as amended). A request fee and an access fee may be payable. The Information Officer will notify you of any applicable fees before processing your request.

8. Grounds for Refusal

Access to records may be refused on the following grounds:

• Personal information of third parties (Section 63) — we may not disclose personal information of other data subjects
• Commercial information (Section 64) — trade secrets, proprietary software code, financial information that could harm the company
• Safety of individuals (Section 66) — where disclosure could endanger the safety of any person
• Legal privilege (Section 67) — records subject to legal professional privilege
• Research information (Section 65) — information that would expose research methodology

9. Remedies

If your request for access is refused, you may apply to the Information Regulator or a court for appropriate relief. The Information Regulator can be contacted at:

Email: [email protected]
Phone: 012 406 4818
Website: inforegulator.org.za

Last updated: 20 April 2026